IT Support Services

that contribute to your business success...

Your business success depends on a stable and secure IT network.  The network houses your intellectual property, including current and prospective customer files, financial information, employee files and more. You need dependable, consistent and cost-effective service, combined with the peace of mind of having local certified support when you need it.

 

Whether for your network operations or security measures, Conexsys offers a complete suite of maintenance and support services, to ensure that your network consistently operates at peak efficiently, with optimum security.

 

Our flexible ENCOMPASS Support Solutions help us design a support plan that suits your requirements, ranging from 24x7 remote telephone to full-time on-site support. We proudly offer ENCOMPASS to you in Standard or Elite form.

 

ENCOMPASS Security Support Services can address any of your need, including:

  • Firewall
  • Intrusion Prevention and Detection
  • Content Filtering
  • Forensics
  • Access Control
  • Identity Management
  • Auditing and Penetration Testing
  • Dedicated Engineer Resource

 

 

We offer two levels of support, based on your unique environment and needs.


standard_support.jpgENCOMPASS Standard Services:

IT support services on an as-needed basis

  • 24x7 or 5x8 helpdesk support, including on-line ticketing system
  • Guaranteed 4-hour response time
  • On-site remedial maintenance
  • Remote trouble shooting
  • Module exchange services
  • Software Update Service


elite_support.jpgENCOMPASS Elite Services:

Retainer-based IT services (includes the Standard Level offerings)

  • Enhanced monitoring & response services
  • Typical 30-minute response time; 4-hour guarantee
  • Asset implementation, management, and replacement services
  • Proactive problem identification, with quick, effective resolution strategies
  • Overarching goal: accelerate mean-time-to-repair (MTTR)


Regardless of the level you select, ENCOMPASS Support Services are customizable to suit your needs.


For more information, view our IT Support Services Sheet or contact us at info@conexsys.net.