Support Solutions

Conexsys Communications offers a complete family of network and security support and maintenance services, to ensure that your enterprise network and security solutions are always operating at peak efficiency.

Our flexible Encompass Support Solutions help us design a support plan that suits your requirements, from 24x7 telephone support to full-time on-site support, and everything in between.

Service Programs and Options

Standard hardware support and software maintenance

This program offers options to suit your needs and may include:

24x7 or 5x8 telephone support.
Guaranteed 4-hour response time.
On-site remedial maintenance.
Module exchange services.
Help Desk support.
Software Update Service.
Custom services.
8:30 am to 5:00 pm EST Monday through Friday with a typical 30-minute response.

Elite services

Elite services offer a highly-customized service program, that may include:

24x7 coverage with typical 30-minute response.
Guaranteed 4-hour response.
7 x 24 monitoring and response service, which includes many remote monitoring and maintenance services such as network audits, remote configuration, and network usage analysis.
Retainer-based custom service that avoids the need for a purchase order for each service call ensuring that your service requirements are met in a timely, efficient manner.
Equipment replacement implementation.